Refund Policy
Last updated: August 14, 2026
This policy outlines when and how you can request a refund for JobProfit paid subscriptions.
Student plan
All core features for students and job-seekers — job search, applications, AI tools, career roadmap — are free of charge. There is nothing to refund on the Student plan.
Recruiter and College subscriptions
Paid subscriptions (Recruiter Pro, College Enterprise) are billed monthly or annually in advance in Indian Rupees via Razorpay or Stripe. You may cancel your subscription at any time from your billing settings. Your plan remains active and fully functional until the end of the current billing period; cancellation stops the next renewal but does not terminate access early.
Refund eligibility — new subscriptions
You are eligible for a full refund within 7 days of your first subscription purchase if: (a) you have not posted any job or internship listing; (b) you have not accessed any candidate's contact details; and (c) you submit your refund request to support@legal24by7.com with the subject line 'Refund Request' and include your registered email and Razorpay/Stripe order ID. Refund requests submitted after 7 days or after using core paid features will not be approved.
Non-refundable circumstances
The following are not eligible for refunds: annual or monthly subscription renewals (you will receive a reminder email 7 days before each renewal); subscriptions cancelled mid-period (access continues until period end; no pro-rata refund); accounts suspended or terminated for Terms of Service violations; add-on credits consumed (e.g. AI query credits, featured listing slots); and training course enrolment fees once course content has been accessed.
Training courses and programmes
Refunds for paid training courses are available within 48 hours of purchase, provided you have not accessed more than 10% of the course content. After 48 hours or after significant content access, no refund is available. For flagship programmes (Campus-to-Corporate, etc.), refund terms are specified in the individual programme agreement.
How to request a refund
Email support@legal24by7.com with: subject line 'Refund Request'; your registered email address; the Razorpay or Stripe transaction/order ID; and the reason for the request. We will acknowledge your request within 24 hours and communicate our decision within 3 business days.
Refund processing
Approved refunds are credited to the original payment method — bank account, UPI, credit/debit card, or net banking — within 5–10 business days via Razorpay or Stripe, depending on your bank's processing time. We cannot redirect refunds to a different payment method. GST amounts are non-refundable once an invoice has been issued, as per GST regulations.
Chargebacks
If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us first — most issues are resolved quickly.
Contact
For any billing or refund queries, contact us at support@legal24by7.com or through the Help section in your account dashboard. Our support team is available Monday–Saturday, 10 AM–6 PM IST.